🗓️ Your fees aren't your payment schedule


Good morning. In this issue: how your fees and your payment schedule can work together – or not. Plus, how employee satisfaction actually pays off, the two types of specification, and more.

As always: any topic you want me to cover, or a question you want answered? Reply to this email and I'll see what I can do!

✌️

- Jeff

FROM MY DESK

Your fees aren't your payment schedule

Your fees – what you charge for your work – are not the same as your payment schedule.

They can be closely tied, or not.

They’re both variables that you control, and they come with tradeoffs.

You can ask for 100% up front – but what does the client get for taking on that risk? (Pro tip: structuring payments this way, or with a similarly large amount early on, is handy when prospects get a grant, are slow to act, and need to “spend the money” before a particular date.)

You can bill hourly, ensuring your effort lines up with your pay. But invoicing usually ends up being more work.

You can do 50% up front, as many do, to “offset the risk.” (I’d argue that having solid guidelines around overdue invoices accomplishes the same thing.) But you’ll end up with months of no cashflow related to that project.

At my firm, we settled on a basic method: equal payments over the (assumed) length of the contract. So if we were going to get paid $180k for a web app that we estimated at six months, we’d bill $30k a month for six months.

Simple to understand, steady cashflow, and critically, not tied to any approval of deliverables. I’d guess 90–95% of clients signed on to that schedule with no pushback.

The point is: fees and payment schedule are two different things. Two variables that can be negotiated or stipulated up front in a sales call, depending on the scenario you’re in. If you need cash quickly, ask for more up front in exchange for a benefit to the client (usually a small discount). If you prefer steady cashflow with low effort and easy forecasting, try the equal payments method above.

They’re two more knobs you can dial to get the mix right. Don’t overlook them.

AROUND THE WEB

The best links from this week:

  • Striving for employee happiness pays off, and HBR has the article to back it up. Personal note: we can strive for our employees' job satisfaction, but not their happiness. There's more to life than work, and we can only influence the work part.
  • There are two types of useful specification: solutions, or problems. Both are valid, and Seth Godin makes another beautifully concise point. When you're in procurement or negotiation, look for either of these (and don't try to force your preference for one over the other when it isn't warranted, either).
  • Here's an interesting post on r/agency about client churn via a slow decline. Worth a look.
  • Net working capital adjustments are an oft-overlooked/misunderstood clause in M&A. If you're looking ahead to a sale (or acquisition), give this a read.

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QUOTE FOR THE ROAD

"The price of anything is the amount of life you exchange for it."
Henry D. Thoreau

☝️ Before you say "yes" to the next thing – is it worth what you're exchanging for it?

Thanks for reading. Reply and let me know what you thought of today's newsletter if you'd like. Until next week!


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Jeff Archibald

A 15-year digital agency vet, I grew my firm from nothing to $4M a year on 20%+ margins, culminating in a seven-figure exit, multiple industry awards, and a long list of grateful employees and clients. Subscribe to my newsletter and you can learn how I did it, and how to get the same results in your firm.

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